Frequently Asked Questions
常见问题解答
1. What is a TRIVISIT package?
TRIVISIT is a bundled healthcare package that includes 3 full clinic visits with diagnostics, medications, and follow-ups — all prepaid for convenience. We offer 3 tiers:
BASIC – For simple illnesses (RM199)
PLUS – For chronic care and diagnostics (RM299)
MAX – Full access plan with blood tests, scans, and telemedicine (RM499)
2. Do I have to pay again during my visit?
❌ No. Once you’ve purchased a TRIVISIT package, there are no hidden fees. Blood tests, medications, and consultations are all covered based on your package tier.
📌 The only exception: if you exceed your allocated test or imaging limits — but we’ll always let you know in advance.
3. Can I use TRIVISIT for teleconsultation or medicine delivery?
Yes!
All plans include telemedicine access for:
- Result reviews
- Follow-ups
- Prescription refills
- Sick leave extensions
- Arranging free medicine delivery
4. Is the package transferable?
Yes! 🎁 You can transfer unused visits to a family member or friend. Just let our team know before their appointment.
5. What happens if I don’t use all 3 visits?
Your package is valid for 12 months from the purchase date. If not used within that time, it will expire. No refunds are issued for expired visits.
6. What tests are included in the package?
TRICLINIC uses a color-coded tier system:
⬜ White Tier (RM25/package): Common tests like FBC, CRP, TSH, HbA1C, kidney/liver, flu, dengue.
🟨 Yellow Tier (RM35/package): Hormones, tumor markers, PSA, HIV/HCV.
🟥 Red Tier (RM50/package): Fertility, cardiac, cancer markers, X-rays & ultrasounds.
✅ You never pay full price with a TRIVISIT plan.
We just deduct from your balance — clearly, no surprises.
7. What are TRICLINIC’s compounded medications?
We offer custom-formulated capsules like:
TRIBOOST – For fatigue, pain, and energy
TRICLEAR – For allergy, cough, throat inflammation
TRISOOTHE – For mucus-heavy coughs and chest tightness
🧴 These are 1-a-day personalized strips, packed with your name and dose, available under TRIVISIT PLUS & MAX.
8. Do I need to fast before my blood test?
Some tests like:
Cholesterol / Lipid Profile
Glucose / HbA1C
may require fasting. We'll let you know when booking if it applies to your case.
9. Can I walk in without an appointment?
Yes, walk-ins are welcome! But to ensure fast service, we recommend booking in advance via WhatsApp or our website.
10. How do I get started?
Just visit us at 📍 Desa Kepong’Gi or WhatsApp us at 📞 +60 12-931 8637. We’ll help you choose the right TRIVISIT plan and set up your first visit.
1. 什么是 TRIVISIT 配套?
TRIVISIT 是一个预付式医疗配套,包括 3 次完整门诊访问,涵盖诊断、药物和后续跟进,无需每次付款。我们提供 3 个等级:
BASIC 基础配套 – 适合常见疾病(RM199)
PLUS 加强配套 – 适合慢性病与诊断需求(RM299)
MAX 全面配套 – 含抽血、扫描、远程医疗(RM499)
2. 就诊当天还要再付钱吗?
❌ 不需要!购买 TRIVISIT 配套后,看诊、药物、抽血检测等都包含在内,依照您的配套等级执行。
📌 唯一例外是:若您超出配套涵盖的检测或影像数量,我们会提前通知,不会临时收费。
3. TRIVISIT 配套可以用来远程问诊或送药吗?
可以!
所有配套皆包含 远程医疗服务,可用于:
检查报告解读
复诊
延长病假条
药物补发
安排免费药物快递
4. 配套可以转让给他人使用吗?
可以!🎁
未使用的门诊次数可转让给亲友,只需提前通知我们即可。
5. 如果我没有用完三次配套怎么办?
配套自购买日起有效期为 12 个月。
未在期限内使用将会失效,恕不退款。
6. 配套中包含哪些检测?
TRICLINIC 采用 颜色分级系统 让您清楚知道配套价值:
⬜ 白色等级(RM25/次):常规检测如全血计数(FBC)、CRP、甲状腺、糖化血红素、肝肾功能、流感、登革热
🟨 黄色等级(RM35/次):荷尔蒙、肿瘤指标、前列腺、HIV/HCV
🟥 红色等级(RM50/次):生育、心脏、高阶肿瘤指标、X 光与超声波
✅ 配套用户不会支付全额,只是从配套余额中扣除,透明无额外收费
7. 什么是 TRICLINIC 的专属配药?
我们提供个性化定制胶囊,包括:
TRIBOOST – 提神、缓解疲劳和止痛
TRICLEAR – 适合咳嗽、鼻敏感、喉咙发炎
TRISOOTHE – 适合痰多咳嗽、胸闷胸痛
🧴 这些是每日一粒的个性化包装,仅限 PLUS 和 MAX 配套
8. 做抽血检查前需要禁食吗?
某些项目如:
胆固醇 / 脂类检测
血糖 / HbA1C
需要 空腹 8–12 小时,我们会在预约时提醒是否需要。
9. 可以不预约直接来吗?
可以,欢迎直接到诊。
但为了缩短等候时间,建议先通过 WhatsApp 或官网预约。
10. 如何开始使用?
欢迎亲临 📍 Desa Kepong’Gi
或 WhatsApp 联系我们 📞 +60 12-931 8637,我们会协助您选择最适合的 TRIVISIT 配套并安排首次就诊。
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